Number of online complaints per company in Japan 2024, by industry

Published by Statista Research Department, Feb 27, 2025

In the second half of 2024, businesses in non-store retail received the highest number of consumer complaints and bad reviews posted online on average in Japan. While almost eight complaints posted on SNS and other online channels were directed at a non-store retailer engaged in mail-order retail, a business operating in the laundry, hairdresser, beauty services or bath house markets received only 3.21 negative evaluations on average during the first half of the year.

Average number of online complaints and bad reviews per company in Japan in the second half of 2024, by industry

© Statista 2025
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

February 2025

Region

Japan

Survey time period

July 1 to December 31, 2024

Number of respondents

11,957 respondents

Special properties

industry categorization based on the Japanese Ministry of Internal Affairs and Communications

Supplementary notes

Figures represent the word-of-mouth and reviews concerning 11,957 companies posted on the internet such as on SNS that were monitored and classified by Alarmbox as complaints or bad reviews.

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Customer satisfaction in Japan "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Customer satisfaction in Japan

Overview

5

Customer experience

5

Customer service

5

Customer harassment

5

Loyalty marketing

5

Satisfaction index

5

Further Content: You might find this interesting as well

Topics

Customer satisfaction in JapanCustomer satisfaction in AustraliaRetail trade in JapanShopping behavior in JapanDigital shopping behavior in Japan
All features, all contents, at all times: Learn more about our professional solutions.

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.