Benefits of AI in financial services globally 2022-2024

Published by Statista Research Department, Feb 6, 2025

In 2024, operational efficiencies remained the primary benefit of AI in financial services, though the impact showed signs of moderation. A 2024 survey revealed that 37 percent of respondents reported improved operational efficiencies through AI, marking a decline from the previous year. Approximately one-third of companies noted that AI provided a competitive edge, while 26 percent highlighted enhanced customer experience as a key advantage.

Main benefits of artificial intelligence (AI) in the financial services sector globally from 2022 to 2024

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Showing entries 1 to 6 (6 entries in total)
Statistic: Main benefits of artificial intelligence (AI) in the financial services sector globally from 2022 to 2024

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Release date

February 2025

Region

Worldwide

Survey time period

2022 to 2024

Number of respondents

600 respondents

Supplementary notes

The question was phrased by the source as follows: "How has AI improved your business operations?".

Figures prior to 2024 were collected from previous publications. 

The source does not provide detailed information on the methodology of the survey.

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Statistics on " Artificial intelligence (AI) in finance "

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Overview

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Adoption

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Investment and spending

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Impact

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Use cases

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Attitudes and challenges

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