Consumers rated their preferred hypermarkets and supermarkets for grocery shopping in Italy in 2024. The grocery stores with the highest satisfaction index were Esselunga, the Coop superstores Ipercoop and Coop&Coop, and NaturaSì, each scoring 77 points. Carrefour Express ranked last with a satisfaction index of 60 points.
Customers' preferred hypermarkets and supermarkets chains for grocery shopping in Italy in 2024, by satisfaction index
Respondents were members and fans of Altroconsumo.
Method of interview
Online survey
Supplementary notes
*To develop the overall rankings, respondents were asked about their overall satisfaction with the chains where they shopped. By processing ratings it was possible to obtain a base index of 100 which then served to formulate the rankings.
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Altroconsumo . (January 9, 2025). Customers' preferred hypermarkets and supermarkets chains for grocery shopping in Italy in 2024, by satisfaction index [Graph]. In Statista. Retrieved May 06, 2025, from https://www.statista.com/statistics/1422602/preferred-grocery-stores-by-satisfaction-index-italy/
Altroconsumo . "Customers' preferred hypermarkets and supermarkets chains for grocery shopping in Italy in 2024, by satisfaction index." Chart. January 9, 2025. Statista. Accessed May 06, 2025. https://www.statista.com/statistics/1422602/preferred-grocery-stores-by-satisfaction-index-italy/
Altroconsumo . (2025). Customers' preferred hypermarkets and supermarkets chains for grocery shopping in Italy in 2024, by satisfaction index. Statista. Statista Inc.. Accessed: May 06, 2025. https://www.statista.com/statistics/1422602/preferred-grocery-stores-by-satisfaction-index-italy/
Altroconsumo . "Customers' Preferred Hypermarkets and Supermarkets Chains for Grocery Shopping in Italy in 2024, by Satisfaction Index." Statista, Statista Inc., 9 Jan 2025, https://www.statista.com/statistics/1422602/preferred-grocery-stores-by-satisfaction-index-italy/
Altroconsumo , Customers' preferred hypermarkets and supermarkets chains for grocery shopping in Italy in 2024, by satisfaction index Statista, https://www.statista.com/statistics/1422602/preferred-grocery-stores-by-satisfaction-index-italy/ (last visited May 06, 2025)
Customers' preferred hypermarkets and supermarkets chains for grocery shopping in Italy in 2024, by satisfaction index [Graph], Altroconsumo , January 9, 2025. [Online]. Available: https://www.statista.com/statistics/1422602/preferred-grocery-stores-by-satisfaction-index-italy/
