Forms of returning goods most often chosen when shopping online in Poland 2024

Published by
Adriana Sas,
Nov 5, 2024

The most popular form of returning goods when shopping online in Poland in 2024 was the possibility of sending the product back free of charge via parcel machine. In comparison, 17 percent of online shoppers had never returned an item.

Forms of returning goods most often chosen when shopping online in Poland in 2024

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Release date

September 2024

Region

Poland

Survey time period

2024

Number of respondents

1,151 respondents

Age group

15 years and older

Special properties

People shopping online, who knew about the possibility of returning

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The original question was worded as follows: (Polish) "Z których z poniższych form zwrotu towaru korzystasz najczęściej podczas zakupów przez internet?"

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