Consumer opinion towards online shopping in India 2023, by generation

According to a 2023 survey, nearly half of India's millennials shopped with multiple vendors on the same online platform, while a similar proportion did online research before making major purchases. Gen Z showed comparable behavior, with ** percent undertaking online research before major purchases.

B2C e-commerce

With the expansion of digital infrastructure and an increase in smartphone penetration, the B2C e-commerce sector in India has witnessed significant growth. The market size of the B2C e-commerce industry is estimated to reach around ** billion U.S. dollars in 2024. Key market players like Amazon India and Flipkart have capitalized on these trends, offering a wide range of products and services that cater to the diverse needs of Indian consumers.

Online grocery shopping

Building on the surge in the e-commerce sector and restricted mobility during the coronavirus pandemic, there has been a notable uptick in the demand for online grocery services in India, with JioMart and BigBasket being the most preferred channels for shopping. While online grocery shopping currently represents a smaller fraction of overall grocery purchases compared to traditional stores in India, the sector's sales value is on an upward trajectory and is expected to reach over **** trillion Indian rupees in 2025.