Malaysia: services that enhance shopping experience 2023| Statista

According to a survey by Rakuten Insight among consumers in Malaysia, as of November 2023, ** percent of respondents stated that express delivery options enhance their shopping experience. In addition, click and collect and self-service checkout were among their preferred shopping services enhancers.

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Services that enhance shopping experience of consumers in Malaysia as of November 2023

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Release date

December 2023

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Region

Malaysia

Survey time period

November 9 to 30, 2023

Number of respondents

12,666 respondents

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

The survey question was: "Which of the following services enhances your shopping experience?"
Multiple answers were allowed.

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