Changes in online ride-hailing usage due to COVID Indonesia 2023, by generation

Published by Lucas Romero, Jul 8, 2025

A 2023 survey conducted in Indonesia revealed that around ** percent of respondents from Gen Y maintained a consistent frequency of online ride-hailing usage compared to 2019. In contrast, around ** percent of Gen Z used online ride-hailing more than they did before COVID-19.

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Change in frequency of online ride-hailing usage compared to pre-COVID 19 pandemic in Indonesia as of July 2023, by generation

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Release date

September 2023

Region

Indonesia

Survey time period

July 2023

Number of respondents

1,736 respondents

Special properties

among snapcart users who have done online transactions before

Method of interview

Online survey

Supplementary notes

The survey was conducted among:

867 respondents aged 26 years old and younger (Gen Z)

869 respondents aged 27 to 42 years (Gen Y)

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