In 2023/2024, consumers in the United States were particularly satisfied with the quality and reliability of drugstores' mobile apps, as indicated by a customer satisfaction score of 84 out of 100. These values increased slightly compared to the previous year.
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Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024, by industry trait
(index score)
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Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024, by industry trait
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* The ACSI Retail and Consumer Shipping Study 2023-2024 is based on interviews with 40,264 customers, chosen at random and contacted via email from January to December 2023. The previous iteration of the study (ACSI® Retail and Consumer Shipping Study 2022-2023) ran from January to December 2022 and counted 35,685 interviews.
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ACSI®. (January 30, 2024). Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024, by industry trait (index score) [Graph]. In Statista. Retrieved June 30, 2025, from https://www.statista.com/statistics/1450771/customer-satisfaction-in-drugstores-us-by-industry-trait/
ACSI®. "Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024, by industry trait (index score)." Chart. January 30, 2024. Statista. Accessed June 30, 2025. https://www.statista.com/statistics/1450771/customer-satisfaction-in-drugstores-us-by-industry-trait/
ACSI®. (2024). Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024, by industry trait (index score). Statista. Statista Inc.. Accessed: June 30, 2025. https://www.statista.com/statistics/1450771/customer-satisfaction-in-drugstores-us-by-industry-trait/
ACSI®. "Customer Satisfaction in Drugstores in The United States in 2022/2023 and 2023/2024, by Industry Trait (Index Score)." Statista, Statista Inc., 30 Jan 2024, https://www.statista.com/statistics/1450771/customer-satisfaction-in-drugstores-us-by-industry-trait/
ACSI®, Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024, by industry trait (index score) Statista, https://www.statista.com/statistics/1450771/customer-satisfaction-in-drugstores-us-by-industry-trait/ (last visited June 30, 2025)
Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024, by industry trait (index score) [Graph], ACSI®, January 30, 2024. [Online]. Available: https://www.statista.com/statistics/1450771/customer-satisfaction-in-drugstores-us-by-industry-trait/
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