Cross-border customers satisfied with selected delivery process elements 2024

Published by Statista Research Department, Apr 16, 2025

In a 2024 survey, it was found that the delivery location was the most satisfying aspect of the cross-border shopping process for consumers, with 95 percent of respondents expressing varying degrees of contentment. Conversely, customs was the shipping aspect that caused the highest level of dissatisfaction among shoppers.

Share of cross-border customers satisfied with selected delivery process elements worldwide in 2024

CharacteristicExtremely satisfiedVery satisfiedSatisfied
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Showing entries 1 to 6 (6 entries in total)
Statistic: Share of cross-border customers satisfied with selected delivery process elements worldwide in 2024

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Sources

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Release date

January 2025

Region

Worldwide

Survey time period

September 2024

Number of respondents

31,000 respondents in 37 countries

Special properties

online shoppers who bought goods online at least once in the last three months and made a cross-border online purchase in the last year

Method of interview

Online Access Panel

Supplementary notes

Sample size between 100 to 1,000 respondents per country.

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Cross-border e-commerceCross-border e-commerce in ChinaCross-border e-commerce in North AmericaCross-border e-commerce in the BeneluxCross-border e-commerce in Singapore
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