Main priorities for delivery in online shopping 2024

Published by Statista Research Department, Apr 23, 2025

According to a survey, one-third of online shoppers in North America and Europe consider delivery costs the most crucial delivery service aspect in 2024. Furthermore, nearly a quarter of respondents prioritize delivery speed, while only five percent emphasize sustainability.

Most important delivery features for online shopping in 2024

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Sources

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Release date

February 2025

Region

North America, Europe

Survey time period

November 2024

Number of respondents

8,000 respondents

Supplementary notes

Survey conducted in the UK, U.S., Canada, Australia, Germany, France, Italy, and Spain.

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Statistics on " E-commerce delivery preferences worldwide "

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Other statistics that may interest you E-commerce delivery preferences worldwide

Overview

5

Delivery speed

6

Delivery costs

4

Delivery experience

6

Order returns

4

Sustainability

4

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Topics

E-commerce delivery preferences worldwideCourier, express and parcel (CEP) market in the United StatesSustainabilitySustainability in the tech industrySustainable packaging industry worldwide
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