In 2024, customer satisfaction with the train and bus networks in New South Wales saw a slight decline, dropping to 87 percent from 90 percent in the previous year. In contrast, pedestrian satisfaction improved, rising from 90 percent to 91 percent, indicating enhanced experiences for those walking in urban areas.
Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024
*Results for ferry routes includes both Sydney Ferries and Newcastle (Stockton) Ferry networks; the Newcastle (Stockton) Ferry was first included in May 2022.
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Destination NSW. (November 21, 2024). Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024 [Graph]. In Statista. Retrieved May 18, 2025, from https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW. "Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024." Chart. November 21, 2024. Statista. Accessed May 18, 2025. https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW. (2024). Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024. Statista. Statista Inc.. Accessed: May 18, 2025. https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW. "Customer Satisfaction on Public Transport and Roads in New South Wales, Australia from 2020 to 2024." Statista, Statista Inc., 21 Nov 2024, https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW, Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024 Statista, https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/ (last visited May 18, 2025)
Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024 [Graph], Destination NSW, November 21, 2024. [Online]. Available: https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
