In 2024, customer satisfaction with the train and bus networks in New South Wales saw a slight decline, dropping to ** percent from ** percent in the previous year. In contrast, pedestrian satisfaction improved, rising from ** percent to ** percent, indicating enhanced experiences for those walking in urban areas.
*Results for ferry routes includes both Sydney Ferries and Newcastle (Stockton) Ferry networks; the Newcastle (Stockton) Ferry was first included in May 2022.
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Destination NSW. (November 21, 2024). Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024 [Graph]. In Statista. Retrieved July 15, 2025, from https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW. "Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024." Chart. November 21, 2024. Statista. Accessed July 15, 2025. https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW. (2024). Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024. Statista. Statista Inc.. Accessed: July 15, 2025. https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW. "Customer Satisfaction on Public Transport and Roads in New South Wales, Australia from 2020 to 2024." Statista, Statista Inc., 21 Nov 2024, https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW, Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024 Statista, https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/ (last visited July 15, 2025)
Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024 [Graph], Destination NSW, November 21, 2024. [Online]. Available: https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
