As of March 2025, JetBlue was ranked first, according to a customer satisfaction index in North America, for first-class and business flights, with a score of ***. Delta and Alaska Airlines ranked second and third, with scores of *** and ***, respectively.
* The index score is based on responses from 10,224 passengers who flew on a major North American airline within the last month. Index scores are based on a 1,000-point scale.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
J.D. Power. (May 5, 2025). North American airline satisfaction index scores* on first-class/business flights as of March 2025 [Graph]. In Statista. Retrieved June 28, 2025, from https://www.statista.com/statistics/1474540/customer-satisfaction-with-traditional-airlines-in-north-america-first-class-business/
J.D. Power. "North American airline satisfaction index scores* on first-class/business flights as of March 2025." Chart. May 5, 2025. Statista. Accessed June 28, 2025. https://www.statista.com/statistics/1474540/customer-satisfaction-with-traditional-airlines-in-north-america-first-class-business/
J.D. Power. (2025). North American airline satisfaction index scores* on first-class/business flights as of March 2025. Statista. Statista Inc.. Accessed: June 28, 2025. https://www.statista.com/statistics/1474540/customer-satisfaction-with-traditional-airlines-in-north-america-first-class-business/
J.D. Power. "North American Airline Satisfaction Index Scores* on First-class/Business Flights as of March 2025." Statista, Statista Inc., 5 May 2025, https://www.statista.com/statistics/1474540/customer-satisfaction-with-traditional-airlines-in-north-america-first-class-business/
J.D. Power, North American airline satisfaction index scores* on first-class/business flights as of March 2025 Statista, https://www.statista.com/statistics/1474540/customer-satisfaction-with-traditional-airlines-in-north-america-first-class-business/ (last visited June 28, 2025)
North American airline satisfaction index scores* on first-class/business flights as of March 2025 [Graph], J.D. Power, May 5, 2025. [Online]. Available: https://www.statista.com/statistics/1474540/customer-satisfaction-with-traditional-airlines-in-north-america-first-class-business/
