Challenges to customer care GenAI investment U.S. 2024

Published by Statista Research Department, Jun 23, 2025

In 2024, the biggest challenge to generative artificial intelligence (GenAI) investment in customer care in the United States was ********************************. Of the 348 customer care leaders who were surveyed, ***percent gave this as their answer. ***** percent of respondents stated that GenAI had started but stalled at their customer care company.

Log in or register to access precise data.

Biggest challenges to generative artificial intelligence (GenAI) investment according to customer care leaders in the United States in 2024

© Statista 2025
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

In cooperation with
Release date

March 2024

Region

North America, United States

Survey time period

2024

Number of respondents

348 customer care leaders

Supplementary notes

Respondents were asked: "What are some challenges that prevent you from integrating generative AI?"

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " AI use at contact centers worldwide "

The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you AI use at contact centers worldwide

Overview

6

AI use

6

AI impact

6

Outlook

6

Further Content: You might find this interesting as well

Topics

AI use at contact centersCall center services industry in the U.S.Artificial intelligence (AI) worldwideGenerative artificial intelligence (AI)Generative artificial intelligence (AI) in business
All features, all contents, at all times: Learn more about our professional solutions.

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.