Passenger satisfaction in London Heathrow Airport 2019-2023

Published by Statista Research Department, Jul 4, 2025

In 2023, the Airport Service Quality score of London Heathrow Airport was **** points. This was almost the same as the previous year's passenger satisfaction score.

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Passenger satisfaction* in London Heathrow Airport from 2019 to 2023

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Release date

February 2024

Region

United Kingdom (England)

Survey time period

2019 to 2023

Special properties

Financial year ends December 31 of each year.

Supplementary notes

*based on Airport Service Quality (ASQ), scoring from 0 to 5(excellent.) ASQ indicated that a percentage of flights were within 15 minutes of the departure or arrival schedules.

** Only includes the ASQ score of 4th quarter of 2020 due to the airport limitation in the first three quarters of 2020 due to the coronavirus pandemic.

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