In 2024, 53 percent of internet users in Belgium said they had received official communication or documents from the government entities via e-box during the past 12 months. A further 49 percent said they had downloaded or printed official forms.
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Usage of e-government services to access information in Belgium in 2024, by type of activity
Characteristic
Share of internet users
Downloading/printing official forms
49%
Making an appointment or reservation
34%
Receiving official communication/documents via your account (e-box)
53%
Tax declaration via a website or app (Tax-on-web)
52%
0%10%20%30%40%50%60%
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individuals who used the internet in the last 12 months; communication with public authorities or public services via a website or an app for private purposes in the last 12 months
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Statbel. (November 28, 2024). Usage of e-government services to access information in Belgium in 2024, by type of activity [Graph]. In Statista. Retrieved June 20, 2025, from https://www.statista.com/statistics/1493863/e-government-usage-to-access-information-in-belgium-by-activity-type/
Statbel. "Usage of e-government services to access information in Belgium in 2024, by type of activity." Chart. November 28, 2024. Statista. Accessed June 20, 2025. https://www.statista.com/statistics/1493863/e-government-usage-to-access-information-in-belgium-by-activity-type/
Statbel. (2024). Usage of e-government services to access information in Belgium in 2024, by type of activity. Statista. Statista Inc.. Accessed: June 20, 2025. https://www.statista.com/statistics/1493863/e-government-usage-to-access-information-in-belgium-by-activity-type/
Statbel. "Usage of E-government Services to Access Information in Belgium in 2024, by Type of Activity." Statista, Statista Inc., 28 Nov 2024, https://www.statista.com/statistics/1493863/e-government-usage-to-access-information-in-belgium-by-activity-type/
Statbel, Usage of e-government services to access information in Belgium in 2024, by type of activity Statista, https://www.statista.com/statistics/1493863/e-government-usage-to-access-information-in-belgium-by-activity-type/ (last visited June 20, 2025)
Usage of e-government services to access information in Belgium in 2024, by type of activity [Graph], Statbel, November 28, 2024. [Online]. Available: https://www.statista.com/statistics/1493863/e-government-usage-to-access-information-in-belgium-by-activity-type/
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