The future of analytics applications at contact centers worldwide was split between four outcomes in a 2024 survey. ** percent of respondents claimed that, in the next two years, their contact center would be using either ********************************************************************************************. Just behind these applications was customer journey analytics with ** percent of respondents who claimed this would be used in the next two years at their contact center.
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Frost & Sullivan. (June 22, 2025). Uses of analytics applications in the next two years at contact centers worldwide in 2024 [Graph]. In Statista. Retrieved June 26, 2025, from https://www.statista.com/statistics/1495889/contact-centers-future-analytics-applications-uses/
Frost & Sullivan. "Uses of analytics applications in the next two years at contact centers worldwide in 2024." Chart. June 22, 2025. Statista. Accessed June 26, 2025. https://www.statista.com/statistics/1495889/contact-centers-future-analytics-applications-uses/
Frost & Sullivan. (2025). Uses of analytics applications in the next two years at contact centers worldwide in 2024. Statista. Statista Inc.. Accessed: June 26, 2025. https://www.statista.com/statistics/1495889/contact-centers-future-analytics-applications-uses/
Frost & Sullivan. "Uses of Analytics Applications in The next Two Years at Contact Centers Worldwide in 2024." Statista, Statista Inc., 22 Jun 2025, https://www.statista.com/statistics/1495889/contact-centers-future-analytics-applications-uses/
Frost & Sullivan, Uses of analytics applications in the next two years at contact centers worldwide in 2024 Statista, https://www.statista.com/statistics/1495889/contact-centers-future-analytics-applications-uses/ (last visited June 26, 2025)
Uses of analytics applications in the next two years at contact centers worldwide in 2024 [Graph], Frost & Sullivan, June 22, 2025. [Online]. Available: https://www.statista.com/statistics/1495889/contact-centers-future-analytics-applications-uses/
