Customer loyalty among online grocers in France 2024

Published by Daniela Coppola, Apr 17, 2025

In 2024, E.Leclerc scored the highest on customer loyalty among selected online grocery retailers in France, with 63 percent rate of retention of customers purchasing via its online channels. Dutch-based newcomer Picnic also featured in the ranking, scoring 47 percent on customer retention in France.

Rate of customer retention of selected online grocery retailers in France in 2024

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Release date

June 2024

Region

France

Survey time period

January to April 2024

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