In 2024, AIDA was rated the cruise company with the best service in Germany, with a score point of 71.7. Founded in 1994, the German cruise brand AIDA now operates eleven cruise ships, with the largest ships accommodating over 5,000 passengers. TUI Cruises followed in second place of the ranking, with a score of 70. As of 2024, TUI operated seven cruise ships, with passenger capacities between 2,500 and just under 2,900 passengers.
Cruise providers with the best service in Germany in 2024
(by score value in percent*)
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Cruise providers with the best service in Germany in 2024
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* Customer service experience is analyzed using the Service Experience Score (SES). This is closely linked to customer loyalty. The service ranking considers the opinions and experiences of both current and former customers (last contact no more than 36 months ago).
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ServiceValue. (October 8, 2024). Cruise providers with the best service in Germany in 2024 (by score value in percent*) [Graph]. In Statista. Retrieved May 07, 2025, from https://www.statista.com/statistics/1535281/cruise-operators-best-services-germany/
ServiceValue. "Cruise providers with the best service in Germany in 2024 (by score value in percent*)." Chart. October 8, 2024. Statista. Accessed May 07, 2025. https://www.statista.com/statistics/1535281/cruise-operators-best-services-germany/
ServiceValue. (2024). Cruise providers with the best service in Germany in 2024 (by score value in percent*). Statista. Statista Inc.. Accessed: May 07, 2025. https://www.statista.com/statistics/1535281/cruise-operators-best-services-germany/
ServiceValue. "Cruise Providers with The Best Service in Germany in 2024 (by Score Value in Percent*)." Statista, Statista Inc., 8 Oct 2024, https://www.statista.com/statistics/1535281/cruise-operators-best-services-germany/
ServiceValue, Cruise providers with the best service in Germany in 2024 (by score value in percent*) Statista, https://www.statista.com/statistics/1535281/cruise-operators-best-services-germany/ (last visited May 07, 2025)
Cruise providers with the best service in Germany in 2024 (by score value in percent*) [Graph], ServiceValue, October 8, 2024. [Online]. Available: https://www.statista.com/statistics/1535281/cruise-operators-best-services-germany/
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