Percentage of selected retailers offering click and collect services in Europe 2024

Published by Daniela Coppola, Jun 24, 2025

An analysis of 1,000 selected retailers in Europe showed that most of them offered click-and-collect services in multiple sectors in 2024. Almost ** percent of book retailers and ** percent of retailers in the DIY and trade sectors offered click and collect options. The consumer electronics and fashion sectors were the ones with less share of retailers offering click and collect services, with ** percent each.

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Percentage of selected retailers offering click and collect services in Europe in 2024, by sector

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Release date

November 2024

Region

Europe

Survey time period

2024

Number of respondents

1,000 respondents

Supplementary notes

The selection of the 1,000 retailers depended on size, performance, financial results, web visits, and store numbers.

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Global overview

5

Europe

8

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5

APAC

3

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Topics

Click and collectOnline grocery shopping in the United StatesOnline shopping behavior in the United StatesOnline grocery shopping in the United Kingdom (UK)Online shopping in Europe
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