Return rate of online retail shopping in selected countries 2019-2023

Published by
F. Watty,
Apr 17, 2025

Spain was the country with the highest return rate of online retail purchases in 2023 according to aggregate data of the Mastercard Economic Institute. In 2023, Spaniards returned a quarter of e-commerce retail purchases, while Germans returned over 20 percent, more than doubling their return rate from 2019.

Return rate of online retail shopping in selected countries in 2019 and 2023

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Release date

January 2025

Region

Australia, Canada, France, Germany, Italy, Saudi Arabia, Spain, United Arab Emirates, United Kingdom, United States

Survey time period

2019 and 2023

Supplementary notes

Retail includes apparel, travel items, and recreational goods.

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