Bank customer satisfaction in Canada 2023, by service

Published by Statista Research Department, Jun 20, 2025

In 2023, customer satisfaction with bank services in Canada was highest for online banking, with ** percent of respondents expressing satisfaction. Contactless payments ranked second, with ** percent of respondents, followed closely by online money transfers. In contrast, satisfaction with online loan and mortgage applications was the lowest, with fewer than ********* of respondents indicating satisfaction.

Log in or register to access precise data.

Customer satisfaction with banking services in Canada in 2023, by service

© Statista 2025
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

June 2024

Region

Canada

Survey time period

September 15 to 20, 2023

Number of respondents

2,058 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

The source adds the following information: "The margin of error is +/ percentage points, with a confidence level of 95 percent."

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Banking in Canada "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Banking in Canada

Overview

7

Banking system efficiency and stability

8

Retail banking

7

Investment banking

4

Corporate banking

4

Workforce diversity

5

Customer attitudes

8

Further Content: You might find this interesting as well

Topics

Banking in CanadaMovie industry in the U.S. & CanadaBanking in the U.S.Banking industry in Saudi ArabiaBanking industry in China
All features, all contents, at all times: Learn more about our professional solutions.

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.