In 2024, the Royal Bank of Canada (RBC) achieved the highest customer satisfaction score for mobile and online banking services among the largest Canadian banks. The Canadian Imperial Bank of Commerce (CIBC) ranked second, followed by the Bank of Montreal (BMO).
Customer satisfaction with online and mobile banking of the largest banks in Canada in 2024
retail banking customers of Canada's largest and midsize banks
Supplementary notes
The rating is based on a 1,000-point scale. Customer satisfaction was measured in the following segments: navigation, speed, visual appeal, information/content.Â
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J.D. Power. (June 6, 2024). Customer satisfaction with online and mobile banking of the largest banks in Canada in 2024 [Graph]. In Statista. Retrieved May 06, 2025, from https://www.statista.com/statistics/1551970/digital-banking-customer-satisfaction-largest-banks-canada/
J.D. Power. "Customer satisfaction with online and mobile banking of the largest banks in Canada in 2024." Chart. June 6, 2024. Statista. Accessed May 06, 2025. https://www.statista.com/statistics/1551970/digital-banking-customer-satisfaction-largest-banks-canada/
J.D. Power. (2024). Customer satisfaction with online and mobile banking of the largest banks in Canada in 2024. Statista. Statista Inc.. Accessed: May 06, 2025. https://www.statista.com/statistics/1551970/digital-banking-customer-satisfaction-largest-banks-canada/
J.D. Power. "Customer Satisfaction with Online and Mobile Banking of The Largest Banks in Canada in 2024." Statista, Statista Inc., 6 Jun 2024, https://www.statista.com/statistics/1551970/digital-banking-customer-satisfaction-largest-banks-canada/
J.D. Power, Customer satisfaction with online and mobile banking of the largest banks in Canada in 2024 Statista, https://www.statista.com/statistics/1551970/digital-banking-customer-satisfaction-largest-banks-canada/ (last visited May 06, 2025)
Customer satisfaction with online and mobile banking of the largest banks in Canada in 2024 [Graph], J.D. Power, June 6, 2024. [Online]. Available: https://www.statista.com/statistics/1551970/digital-banking-customer-satisfaction-largest-banks-canada/
