In a survey conducted in November 2024 among online food delivery service users in the lower-tier cities in China, slightly more than half of the respondents said that the main problem they encountered when ordering food delivery was food quality. In addition, around 44 percent complained about order errors.
Advertisement
Advertisement
Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
163.com. (December 31, 2024). Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024 [Graph]. In Statista. Retrieved June 17, 2025, from https://www.statista.com/statistics/1552081/china-problems-encountered-using-online-food-delivery-service-in-lower-tier-cities/
163.com. "Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024." Chart. December 31, 2024. Statista. Accessed June 17, 2025. https://www.statista.com/statistics/1552081/china-problems-encountered-using-online-food-delivery-service-in-lower-tier-cities/
163.com. (2024). Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024. Statista. Statista Inc.. Accessed: June 17, 2025. https://www.statista.com/statistics/1552081/china-problems-encountered-using-online-food-delivery-service-in-lower-tier-cities/
163.com. "Main Problems Encountered among Online Food Delivery Service Users in China's Lower-tier Cities as of November 2024." Statista, Statista Inc., 31 Dec 2024, https://www.statista.com/statistics/1552081/china-problems-encountered-using-online-food-delivery-service-in-lower-tier-cities/
163.com, Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024 Statista, https://www.statista.com/statistics/1552081/china-problems-encountered-using-online-food-delivery-service-in-lower-tier-cities/ (last visited June 17, 2025)
Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024 [Graph], 163.com, December 31, 2024. [Online]. Available: https://www.statista.com/statistics/1552081/china-problems-encountered-using-online-food-delivery-service-in-lower-tier-cities/
