In a survey conducted in November 2024 among online food delivery service users in the lower-tier cities in China, slightly more than half of the respondents said that the main problem they encountered when ordering food delivery was food quality. In addition, around 44 percent complained about order errors.
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Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024
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Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024
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163.com. (December 31, 2024). Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024 [Graph]. In Statista. Retrieved June 16, 2025, from https://www.statista.com/statistics/1552081/china-problems-encountered-using-online-food-delivery-service-in-lower-tier-cities/
163.com. "Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024." Chart. December 31, 2024. Statista. Accessed June 16, 2025. https://www.statista.com/statistics/1552081/china-problems-encountered-using-online-food-delivery-service-in-lower-tier-cities/
163.com. (2024). Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024. Statista. Statista Inc.. Accessed: June 16, 2025. https://www.statista.com/statistics/1552081/china-problems-encountered-using-online-food-delivery-service-in-lower-tier-cities/
163.com. "Main Problems Encountered among Online Food Delivery Service Users in China's Lower-tier Cities as of November 2024." Statista, Statista Inc., 31 Dec 2024, https://www.statista.com/statistics/1552081/china-problems-encountered-using-online-food-delivery-service-in-lower-tier-cities/
163.com, Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024 Statista, https://www.statista.com/statistics/1552081/china-problems-encountered-using-online-food-delivery-service-in-lower-tier-cities/ (last visited June 16, 2025)
Main problems encountered among online food delivery service users in China's lower-tier cities as of November 2024 [Graph], 163.com, December 31, 2024. [Online]. Available: https://www.statista.com/statistics/1552081/china-problems-encountered-using-online-food-delivery-service-in-lower-tier-cities/
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