A global study conducted in the third quarter of 2024 asked the opinions of hoteliers across different business departments about the impact of artificial intelligence (AI) on hospitality. While 82 percent of respondents in HR believed that the impact of AI was either significant or transformative, 57 percent of respondents from the revenue department said the same.
Opinions on the impact of artificial intelligence (AI) on hospitality according to hoteliers worldwide as of 3rd quarter 2024, by department
individuals responsible for IT purchasing decisions in the hospitality industry
Supplementary notes
Missing percentage points to 100 percent are probably due to rounding.
The breakdown of the total survey count by department was as follows: general manager (41%), IT (20%), operations (18%), front desk (7%), HR (6%), revenue (5%).
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Canary Technologies. (January 27, 2025). Opinions on the impact of artificial intelligence (AI) on hospitality according to hoteliers worldwide as of 3rd quarter 2024, by department [Graph]. In Statista. Retrieved June 11, 2025, from https://www.statista.com/statistics/1558636/opinions-impact-ai-hospitality-by-department-worldwide/
Canary Technologies. "Opinions on the impact of artificial intelligence (AI) on hospitality according to hoteliers worldwide as of 3rd quarter 2024, by department ." Chart. January 27, 2025. Statista. Accessed June 11, 2025. https://www.statista.com/statistics/1558636/opinions-impact-ai-hospitality-by-department-worldwide/
Canary Technologies. (2025). Opinions on the impact of artificial intelligence (AI) on hospitality according to hoteliers worldwide as of 3rd quarter 2024, by department . Statista. Statista Inc.. Accessed: June 11, 2025. https://www.statista.com/statistics/1558636/opinions-impact-ai-hospitality-by-department-worldwide/
Canary Technologies. "Opinions on The Impact of Artificial Intelligence (Ai) on Hospitality According to Hoteliers Worldwide as of 3rd Quarter 2024, by Department ." Statista, Statista Inc., 27 Jan 2025, https://www.statista.com/statistics/1558636/opinions-impact-ai-hospitality-by-department-worldwide/
Canary Technologies, Opinions on the impact of artificial intelligence (AI) on hospitality according to hoteliers worldwide as of 3rd quarter 2024, by department Statista, https://www.statista.com/statistics/1558636/opinions-impact-ai-hospitality-by-department-worldwide/ (last visited June 11, 2025)
Opinions on the impact of artificial intelligence (AI) on hospitality according to hoteliers worldwide as of 3rd quarter 2024, by department [Graph], Canary Technologies, January 27, 2025. [Online]. Available: https://www.statista.com/statistics/1558636/opinions-impact-ai-hospitality-by-department-worldwide/
