Ease of contacting GP practices in England in 2024, by contact method

Published by Jenny Yang, Feb 28, 2025

In 2024, according to the results from a survey conducted in England, half of respondents said it was fairly or very easy to contact their GP practice by phone. A lesser share said so for contacting via website or the NHS app.

Share of patients who said it was easy to contact their GP practices by phone, online, or app in England in 2024

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Release date

2024

Region

Europe, United Kingdom (England)

Survey time period

January 2 to March 25, 2024

Number of respondents

699,790 respondents

Age group

16 years and older

Special properties

Conducted among patients registered with a GP practice in England

Method of interview

Online survey

Supplementary notes

Respondents answered the following question:

Q1. Generally, how easy or difficult is it to contact your GP practice on the phone?

Q2. Generally, how easy or difficult is it to contact your GP practice using their website?

Q3. Generally, how easy or difficult is it to contact your GP practice using the NHS App?

Base: Asked of all patients. Patients who selected 'I haven't tried' have been excluded

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