According to a survey conducted among users in the United States in May 2024, half of respondents reported that ease of access and convenience is the most appealing aspect of Artificial Intelligence (AI) chatbots used for metal health, wellness, and access to therapy. Around four in 10 respondents reported that privacy and confidentiality would be the second most appealing feature of using AI chatbots for mental health and receiving therapeutic assistance.
Appealing aspects of Artificial Intelligence (AI) chatbot use for mental health purposes in the United States as of May 2024
Characteristic
Share of respondents
Ease of access and convenience (24/7 availability and immediate access)
50%
Privacy and confidentiality (anonymity)
41%
Non-judgmental interactions
38%
Cost-effectiveness
35%
Personalized recommendations based on your responses
31%
Supplemental support in between sessions with a human therapist
27%
N/A- I do not find anything appealing about AI chatbots that offer mental health services
14%
Not sure
4%
Prefer not to say
3%
0%5%10%15%20%25%30%35%40%45%50%55%
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Original question:"Which of the following, if any, do you find most appealing about AI chatbots that offer mental health services? (Select all that apply)"
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YouGov. (January 7, 2025). Appealing aspects of Artificial Intelligence (AI) chatbot use for mental health purposes in the United States as of May 2024 [Graph]. In Statista. Retrieved May 04, 2025, from https://www.statista.com/statistics/1559906/ai-chatbot-use-mental-health/
YouGov. "Appealing aspects of Artificial Intelligence (AI) chatbot use for mental health purposes in the United States as of May 2024." Chart. January 7, 2025. Statista. Accessed May 04, 2025. https://www.statista.com/statistics/1559906/ai-chatbot-use-mental-health/
YouGov. (2025). Appealing aspects of Artificial Intelligence (AI) chatbot use for mental health purposes in the United States as of May 2024. Statista. Statista Inc.. Accessed: May 04, 2025. https://www.statista.com/statistics/1559906/ai-chatbot-use-mental-health/
YouGov. "Appealing Aspects of Artificial Intelligence (Ai) Chatbot Use for Mental Health Purposes in The United States as of May 2024." Statista, Statista Inc., 7 Jan 2025, https://www.statista.com/statistics/1559906/ai-chatbot-use-mental-health/
YouGov, Appealing aspects of Artificial Intelligence (AI) chatbot use for mental health purposes in the United States as of May 2024 Statista, https://www.statista.com/statistics/1559906/ai-chatbot-use-mental-health/ (last visited May 04, 2025)
Appealing aspects of Artificial Intelligence (AI) chatbot use for mental health purposes in the United States as of May 2024 [Graph], YouGov, January 7, 2025. [Online]. Available: https://www.statista.com/statistics/1559906/ai-chatbot-use-mental-health/
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