Share of consumers having harassed staff in Japan 2024

Published by Statista Research Department, Mar 12, 2025

The majority of Japanese consumers never committed customer harassment, according to a survey conducted in September 2024. Based on self-perception, 3.6 percent of respondents admitted having harassed staff members by using intimidating language or behavior.

Share of consumers committing customer harassment in Japan as of September 2024

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Release date

November 2024

Region

Japan

Survey time period

September 9 to 10, 2024

Number of respondents

1,000 respondents

Age group

20 years and older

Special properties

only one answer was allowed

Method of interview

Online survey

Supplementary notes

Original question: "Have you committed customer harassment?"

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Customer satisfaction in JapanCustomer satisfaction in AustraliaRetail trade in JapanShopping behavior in JapanDigital shopping behavior in Japan
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