Common dissatisfactions with customer service in Japan 2024

Published by Statista Research Department, Mar 12, 2025

The waiting time and not getting connected to a staff was the leading dissatisfaction Japanese consumers felt towards customer support services. In a survey conducted in August 2024, almost 41 percent of respondents had experiences with not getting connected to a staff or staff making them wait, when they made an inquiry to customer support.

Leading dissatisfactions with contacting customer support services in Japan as of August 2024

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Release date

November 2024

Region

Japan

Survey time period

August 14 to 15, 2024

Number of respondents

729 respondents

Age group

15 years and older

Special properties

respondents who have made an inquiry at a company; multiple answers were allowed

Method of interview

Online survey

Supplementary notes

Original question: “Please choose all aspects, with which you have been dissatisfied, when contacting customer support services until now.”

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Customer satisfaction in JapanCustomer satisfaction in AustraliaRetail trade in JapanShopping behavior in JapanDigital shopping behavior in Japan
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