According to a January 2025 survey among consumers from Australia, Canada, the United Kingdom (UK), and the United States, 59 percent of respondents saw the loss of the human touch as the main disadvantage of brands using artificial intelligence (AI). Another 57 percent mentioned both job losses and the inability to speak to a real person, respectively. Furthermore, 40.5 percent of respondents stated the potential for misleading consumers was another leading disadvantage for brands using AI.
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Leading disadvantages of brands using artificial intelligence (AI) according to consumers in selected countries worldwide as of January 2025
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Attest. (January 31, 2025). Leading disadvantages of brands using artificial intelligence (AI) according to consumers in selected countries worldwide as of January 2025 [Graph]. In Statista. Retrieved June 17, 2025, from https://www.statista.com/statistics/1609777/brand-disadvantages-using-artificial-intelligence-ai-consumers/
Attest. "Leading disadvantages of brands using artificial intelligence (AI) according to consumers in selected countries worldwide as of January 2025." Chart. January 31, 2025. Statista. Accessed June 17, 2025. https://www.statista.com/statistics/1609777/brand-disadvantages-using-artificial-intelligence-ai-consumers/
Attest. (2025). Leading disadvantages of brands using artificial intelligence (AI) according to consumers in selected countries worldwide as of January 2025. Statista. Statista Inc.. Accessed: June 17, 2025. https://www.statista.com/statistics/1609777/brand-disadvantages-using-artificial-intelligence-ai-consumers/
Attest. "Leading Disadvantages of Brands Using Artificial Intelligence (Ai) According to Consumers in Selected Countries Worldwide as of January 2025." Statista, Statista Inc., 31 Jan 2025, https://www.statista.com/statistics/1609777/brand-disadvantages-using-artificial-intelligence-ai-consumers/
Attest, Leading disadvantages of brands using artificial intelligence (AI) according to consumers in selected countries worldwide as of January 2025 Statista, https://www.statista.com/statistics/1609777/brand-disadvantages-using-artificial-intelligence-ai-consumers/ (last visited June 17, 2025)
Leading disadvantages of brands using artificial intelligence (AI) according to consumers in selected countries worldwide as of January 2025 [Graph], Attest, January 31, 2025. [Online]. Available: https://www.statista.com/statistics/1609777/brand-disadvantages-using-artificial-intelligence-ai-consumers/
