Preferred return methods for online purchases in France 2024

Published by
F. Watty,
May 23, 2025

A survey conducted in 2024 revealed that ** percent of shoppers in France preferred to return products bought online with parcel shop or convenience store drop-offs. Home collection was another popular way of returning online purchases. Parcel lockers were preferred by ** percent of surveyed shoppers.

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Return method preferences among online shoppers in France in 2024

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Release date

October 2024

Region

France

Survey time period

2024

Number of respondents

12,000 shoppers*

Supplementary notes

*Total number of shoppers surveyed across 24 countries. The number of respondents from France was not specified in this report.

Missing percentage points to 100 percent are probably due to rounding.

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Statistics on " E-commerce returns in Europe "

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Overview

6

United Kingdom

5

Germany

4

France

4

Italy

5

Spain

4

Other countries

6

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Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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