Favorite return methods for online purchases in Italy 2024

Published by
F. Watty,
Jun 3, 2025

A survey conducted in 2024 revealed that home collection was the preferred method for returning online purchases in Italy, with ** percent of survey respondents reporting as much. Return products to parcel shops or convenience stores was the second-most popular option, with ** percent.

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Return method preferences among online shoppers in Italy in 2024

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Release date

October 2024

Region

Italy

Survey time period

2024

Number of respondents

12,000 shoppers*

Supplementary notes

*Total number of shoppers surveyed across 24 countries. The number of respondents from Italy was not specified in this report.

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Overview

6

United Kingdom

5

Germany

4

France

4

Italy

5

Spain

4

Other countries

6

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Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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