Favorite return methods for online purchases in Germany 2024

Published by
F. Watty,
May 22, 2025

The favorite way for German shoppers to return their online purchases was through parcel shops or convenience stores, with ** percent of respondents to a survey reporting this in 2024. Home collection was the second-most popular, with ** percent. 

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Share of respondents preferring selected return methods for online purchases in Germany in 2024

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Release date

October 2024

Region

Germany

Survey time period

2024

Number of respondents

12,000 shoppers*

Supplementary notes

*Total number of shoppers surveyed across 24 countries. The number of respondents from Germany was not specified by the source.

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Overview

6

United Kingdom

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Germany

4

France

4

Italy

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Spain

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Other countries

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Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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