Top U.S. department stores by sales 2023| Statista

In 2023, Macy's was ranked as the leading department store in the United States, with sales amounting to about

billion U.S. dollars. Kohl's followed, with sales reaching over

****

billion. In October of 2024, U.S. department store sales reached

****

billion U.S. dollars.

Catering to the consumer

One of the reasons for Macy’s success is likely its high rates of consumer satisfaction. Brands like J.C. Penney were hardly competitive when it came to this metric, and even Kohl’s struggled to achieve above-average markings via the consumer satisfaction index. Interestingly, Macy’s index score was similar to Costco’s.

What kinds of offline purchases thrive?

The most common offline purchases as of September 2024 included grocery store and supermarket purchases, as well as clothing, apparel, and shoe stores. Different generations purchasing fashion items also varied by type of store. Superstores were liked the most by all generations, while purchasing clothes from department stores was particularly popular among the Boomer generation.

Domestic sales of selected department stores in the United States in 2023 (in billion U.S. dollars)

Characteristic	Sales in billion U.S. dollars
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Release date

July 2024

More information

Region

United States

Survey time period

2023

Supplementary notes

The source clarifies, "To arrive at U.S. retail sales figures, a variety of estimation techniques are applied based on publicly disclosed information. For this reason, the figures presented do not always match the companies’ official public filing reports."
The Top 100 Retailers are ranked by past 52/53-week annual retail sales.

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