This statistic shows the American Customer Satisfaction Index (ACSI) scores of Wendy's restaurants in the United States from 2000 to 2024. Wendy's had an ACSI score of 76 in 2024. This score was two points higher than the previous year.
American Customer Satisfaction Index scores of Wendy's restaurants in the United States from 2000 to 2024
Characteristic
ACSI score
2024
76
2023
74
2022
73
2021
73
2020
76
2019
77
2018
77
2017
76
2016
76
2015
73
2014
78
2013
79
2012
78
707274767880
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The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.
The limited-service restaurant industry was not measured in 2004.
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ACSI®. (June 30, 2024). American Customer Satisfaction Index scores of Wendy's restaurants in the United States from 2000 to 2024 [Graph]. In Statista. Retrieved May 31, 2025, from https://www.statista.com/statistics/216701/wendys-customer-satisfaction-in-the-us/
ACSI®. "American Customer Satisfaction Index scores of Wendy's restaurants in the United States from 2000 to 2024." Chart. June 30, 2024. Statista. Accessed May 31, 2025. https://www.statista.com/statistics/216701/wendys-customer-satisfaction-in-the-us/
ACSI®. (2024). American Customer Satisfaction Index scores of Wendy's restaurants in the United States from 2000 to 2024. Statista. Statista Inc.. Accessed: May 31, 2025. https://www.statista.com/statistics/216701/wendys-customer-satisfaction-in-the-us/
ACSI®. "American Customer Satisfaction Index Scores of Wendy's Restaurants in The United States from 2000 to 2024." Statista, Statista Inc., 30 Jun 2024, https://www.statista.com/statistics/216701/wendys-customer-satisfaction-in-the-us/
ACSI®, American Customer Satisfaction Index scores of Wendy's restaurants in the United States from 2000 to 2024 Statista, https://www.statista.com/statistics/216701/wendys-customer-satisfaction-in-the-us/ (last visited May 31, 2025)
American Customer Satisfaction Index scores of Wendy's restaurants in the United States from 2000 to 2024 [Graph], ACSI®, June 30, 2024. [Online]. Available: https://www.statista.com/statistics/216701/wendys-customer-satisfaction-in-the-us/
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