Back office work done by customer contact center staff 2011

Published by Statista Research Department, Aug 24, 2011
This survey details the responses of contact center executives as to the "back office" work executed by contact center staff. Some ** percent of respondents stated that staff work on complaint resolution while not engaged in their primary tasks.
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What type of "back office" work is executed by your contact center staff?*

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Release date

August 2011

Region

United States

Survey time period

August 2011

Number of respondents

312 respondents

Special properties

Call center executives, managers or supervisors

Supplementary notes

This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple answers were possible.

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Call center services industry in the U.S.Mobile communicationsMobile communications in the United States
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