As of the first half of 2020, the Extra Help with Medicare Prescription Drug Plan Costs page was ranked first with with a satisfaction rating score of 92 index points.
U.S. customer satisfaction with leading e-government websites as of 1st half 2020
(index score)
Characteristic
Index score (100 point scale)
SSA Extra Help with Medicare Prescription Drug Plan Costs socialsecurity.gov/i1020
92
SSA Retirement Estimator ssa.gov/estimator
91
SSA - my Social Security ssa.gov/myaccount
90
OPM Office of Personnel Management: Retirement Services servicesonline.opm.gov
88
TREASURY Electronic Federal Tax Payment System eftps.com
88
DHS U.S. Citizenship and Immigration Services Resource Center uscis.gov/portal/site/uscis/citizenship
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The satisfaction is measured on a 0 to 100 scale, with scores of 80 and above recognized as threshold of excellence (highly satisfied visitors) and scores below 70 revealing much room for improvement (dissatisfied).
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Verint. (March 8, 2021). U.S. customer satisfaction with leading e-government websites as of 1st half 2020 (index score) [Graph]. In Statista. Retrieved June 06, 2025, from https://www.statista.com/statistics/265835/egovernment-pages-ranking/
Verint. "U.S. customer satisfaction with leading e-government websites as of 1st half 2020 (index score)." Chart. March 8, 2021. Statista. Accessed June 06, 2025. https://www.statista.com/statistics/265835/egovernment-pages-ranking/
Verint. (2021). U.S. customer satisfaction with leading e-government websites as of 1st half 2020 (index score). Statista. Statista Inc.. Accessed: June 06, 2025. https://www.statista.com/statistics/265835/egovernment-pages-ranking/
Verint. "U.S. Customer Satisfaction with Leading E-government Websites as of 1st Half 2020 (Index Score)." Statista, Statista Inc., 8 Mar 2021, https://www.statista.com/statistics/265835/egovernment-pages-ranking/
Verint, U.S. customer satisfaction with leading e-government websites as of 1st half 2020 (index score) Statista, https://www.statista.com/statistics/265835/egovernment-pages-ranking/ (last visited June 06, 2025)
U.S. customer satisfaction with leading e-government websites as of 1st half 2020 (index score) [Graph], Verint, March 8, 2021. [Online]. Available: https://www.statista.com/statistics/265835/egovernment-pages-ranking/
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