This statistic shows the penetration of e-mail messaging in Great Britain from 2007 to 2020. In 2020, 85 percent of all respondents had sent or received e-mails online, a one percent drop from the previous year.
Share of individuals sending and receiving e-mails in Great Britain from 2007 to 2020
Characteristic
Share of respondents
2007
57%
2008
62%
2009
68%
2010
69%
2012
73%
2013
75%
2014
75%
2015
75%
2016
79%
2017
82%
2018
84%
2019
86%
2020
85%
0%20%40%60%80%100%
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* Data for 2011 not available. ** The source indicates: "The source of this information is the Opinions and Lifestyle Survey (OLS). The OLS is a multi-purpose survey developed by ONS for use by government departments, other public bodies, charities, academics and the media. It provides a fast, cost effective and reliable way of obtaining information on topics too brief to warrant their own survey."
*** The Opinions and Lifestyle Survey is carried out by interviewing a nationally representative sample of households in Great Britain. About 1,800 (2,010 from 2019) households are sampled each month and estimates are subject to sampling variability, as are those from all sample surveys.
More information on the methodology can be found here.
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Office for National Statistics (UK). (August 7, 2020). Share of individuals sending and receiving e-mails in Great Britain from 2007 to 2020 [Graph]. In Statista. Retrieved May 04, 2025, from https://www.statista.com/statistics/286206/e-mail-messaging-penetration-in-great-britain/
Office for National Statistics (UK). "Share of individuals sending and receiving e-mails in Great Britain from 2007 to 2020." Chart. August 7, 2020. Statista. Accessed May 04, 2025. https://www.statista.com/statistics/286206/e-mail-messaging-penetration-in-great-britain/
Office for National Statistics (UK). (2020). Share of individuals sending and receiving e-mails in Great Britain from 2007 to 2020. Statista. Statista Inc.. Accessed: May 04, 2025. https://www.statista.com/statistics/286206/e-mail-messaging-penetration-in-great-britain/
Office for National Statistics (UK). "Share of Individuals Sending and Receiving E-mails in Great Britain from 2007 to 2020." Statista, Statista Inc., 7 Aug 2020, https://www.statista.com/statistics/286206/e-mail-messaging-penetration-in-great-britain/
Office for National Statistics (UK), Share of individuals sending and receiving e-mails in Great Britain from 2007 to 2020 Statista, https://www.statista.com/statistics/286206/e-mail-messaging-penetration-in-great-britain/ (last visited May 04, 2025)
Share of individuals sending and receiving e-mails in Great Britain from 2007 to 2020 [Graph], Office for National Statistics (UK), August 7, 2020. [Online]. Available: https://www.statista.com/statistics/286206/e-mail-messaging-penetration-in-great-britain/
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