Customer satisfaction index in the United Kingdom (UK) 2009-2024

Published by
Kasia Davies,
Jan 14, 2025

This statistic shows customer satisfaction levels across the United Kingdom (UK) from January 2009 to July 2024, as an index level. In July 2024, satisfaction levels were measured at just under 76 out of 100. Satisfaction among customers in the UK has dropped over the last feveral measured periods, and was at its peak in 2022.

Customer satisfaction index in the United Kingdom (UK) from January 2009 to July 2024

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Release date

July 2024

Region

United Kingdom

Survey time period

2009 to 2024

Number of respondents

over 15,000

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

* The source adds the following information: "Index scores are expressed as a number out of 100. The UKCSI score for each organisation is the average of all of its customers’ satisfaction scores, multiplied by ten, with a weighting applied reflecting the priority score for each measure. The sector score is the mean average of all responses for that sector, multiplied by ten. The overall UKCSI is based on the mean average of each sector’s score."

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