This graph shows the satisfaction of bus users and non-users with local bus services based on responses from a survey carried out in March 2013. Those who used the bus services rated it much higher than those who did not and unsurprisingly the none-users were more likely to have no opinion. Only 11 percent of users rated the service as very or fairly poor.
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Overall, how would you rate the quality of local bus services?
Characteristic
Very / fairly good
Neither good nor poor
Very / fairly poor
Don't know
Bus users
75%
12%
11%
1%
Bus non-users
45%
14%
16%
25%
0%25%50%75%100%125%
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Department for Transport (UK). (October 30, 2013). Overall, how would you rate the quality of local bus services? [Graph]. In Statista. Retrieved June 13, 2025, from https://www.statista.com/statistics/301072/customer-satisfaction-with-local-bus-services-in-the-united-kingdom/
Department for Transport (UK). "Overall, how would you rate the quality of local bus services?." Chart. October 30, 2013. Statista. Accessed June 13, 2025. https://www.statista.com/statistics/301072/customer-satisfaction-with-local-bus-services-in-the-united-kingdom/
Department for Transport (UK). (2013). Overall, how would you rate the quality of local bus services?. Statista. Statista Inc.. Accessed: June 13, 2025. https://www.statista.com/statistics/301072/customer-satisfaction-with-local-bus-services-in-the-united-kingdom/
Department for Transport (UK). "Overall, How Would You Rate The Quality of Local Bus Services?." Statista, Statista Inc., 30 Oct 2013, https://www.statista.com/statistics/301072/customer-satisfaction-with-local-bus-services-in-the-united-kingdom/
Department for Transport (UK), Overall, how would you rate the quality of local bus services? Statista, https://www.statista.com/statistics/301072/customer-satisfaction-with-local-bus-services-in-the-united-kingdom/ (last visited June 13, 2025)
Overall, how would you rate the quality of local bus services? [Graph], Department for Transport (UK), October 30, 2013. [Online]. Available: https://www.statista.com/statistics/301072/customer-satisfaction-with-local-bus-services-in-the-united-kingdom/
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