Rail network complaints rate in Great Britain 2002-2024

Published by Statista Research Department, Dec 12, 2024

The rate of complaints against rail networks in Great Britain saw a decrease between 2021 and 2024 from around 29 complaints per 100,000 journeys to about 22 complaints. While data for 2020/21 is excluded by the Office for Road and Rail, due to the impact of the COVID-pandemic, the current trend is a reverse of the slightly rising complaint rate prior to the pandemic.

Number of complaints made against rail networks in Great Britain (UK) from financial year 2015/16 to 2023/24 (per 100,000 passenger journeys)

CharacteristicComplaints per 100,000 journeys
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Showing entries 1 to 9 (9 entries in total)
Statistic: Number of complaints made against rail networks in Great Britain (UK) from financial year 2015/16 to 2023/24 (per 100,000 passenger journeys)

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Release date

June 2024

Region

United Kingdom (Great Britain)

Survey time period

2002 to 2024

Special properties

financial year runs from April 1 to March 31 of each year.

Supplementary notes

The number of complaints made in the 2020/21 financial year was impacted by the COVID-19 pandemic. The Office of Rail and Road has chosen to exclude the figure from its 2020/21 statistical releases for this reason.

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