Airline satisfaction on economy/basic economy flights in North America 2025

Published by Statista Research Department, May 12, 2025

As of March 2025, Southwest Airlines was ranked first, according to a customer satisfaction index in Canada and the U.S., in economy/basic economy class, with a score of 694. JetBlue and Delta ranked second and third, with scores of 663 and 662, respectively.

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North American airline satisfaction index scores* on economy/basic economy flights in March 2025

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Release date

May 2025

Region

North America

Survey time period

March 2024 through March 2025

Supplementary notes

* The index score is based on responses from 10,224 passengers who flew on a major North American airline within the past month.

Index scores are based on a 1,000-point scale.

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