This statistic presents customer intentions with regards to switching their current retail bank accounts in the United Kingdom (UK), in comparison for October 2013 and May 2014. In May 2014 12 percent of respondents intended to switch their banks, which constituted a one percent increase from October 2013.
Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014
* The source provides the following information: "Nationally represantive sample of more than 2000 retail banking customers interviewed during April&May 2014."
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Harris Interactive. (May 31, 2014). Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014 [Graph]. In Statista. Retrieved April 20, 2025, from https://www.statista.com/statistics/326240/uk-bank-customer-switching-intent/
Harris Interactive. "Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014." Chart. May 31, 2014. Statista. Accessed April 20, 2025. https://www.statista.com/statistics/326240/uk-bank-customer-switching-intent/
Harris Interactive. (2014). Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014. Statista. Statista Inc.. Accessed: April 20, 2025. https://www.statista.com/statistics/326240/uk-bank-customer-switching-intent/
Harris Interactive. "Customers Intending to Switch Their Current Bank in The United Kingdom (Uk), as of May 2014." Statista, Statista Inc., 31 May 2014, https://www.statista.com/statistics/326240/uk-bank-customer-switching-intent/
Harris Interactive, Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014 Statista, https://www.statista.com/statistics/326240/uk-bank-customer-switching-intent/ (last visited April 20, 2025)
Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014 [Graph], Harris Interactive, May 31, 2014. [Online]. Available: https://www.statista.com/statistics/326240/uk-bank-customer-switching-intent/