Customer service at selected restaurant chains in the U.S. 2023

Published by Statista Research Department, Aug 13, 2024

As of September 2023, a survey determined that the customer satisfaction of fast food drive-thrus varied by restaurant chain in the United States. Chick-fil-A's drive-thru was rated as "friendly" by 91 percent of respondents. Meanwhile, McDonald's was rated as "friendly" by 64 percent of respondents.

Customer service at selected restaurant chains in the United States as of September 2023

CharacteristicFriendlyNeutralNot friendly
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Showing entries 1 to 10 (10 entries in total)

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Release date

September 2023

Region

United States

Survey time period

June to July 2023

Method of interview

Online survey

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Statistics on " Quick service restaurants in the U.S. "

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Fast food restaurants in the U.S. McDonald'sStarbucksRestaurants in the U.S.Full service restaurants in the U.S.
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