Financial services related complaints in the UK H2 2023, by firm type

Published by Statista Research Department, Oct 18, 2024

In the second half of 2023, the large majority of the complaints received by the Financial Conduct Authority (FCA) against financial service providers in the United Kingdom (UK) concerned issues with banks and building societies. General insurance intermediaries followed, with more than 335,000 complaints.

Number of financial services complaints in the United Kingdom (UK) in 2nd half 2023, by firm type

CharacteristicNumber of complaints
Bank and Building Society 875,430
General Insurance Intermediary 335,894
Life Insurer 103,714
Investment Management 46,814
Mortgage Business 21,575
Personal Investment 13,434
Securities & Futures 1,973
Other 540,075
Showing entries 1 to 8 (8 entries in total)
Created with Highcharts 7.2.2Number of complaints875,430875,430335,894335,894103,714103,71446,81446,81421,57521,57513,43413,4341,9731,973540,075540,075Bank and Building SocietyGeneral Insurance IntermediaryLife InsurerInvestment ManagementMortgage BusinessPersonal InvestmentSecurities & FuturesOther
050,000100,000150,000200,000250,000300,000350,000400,000450,000500,000550,000600,000650,000700,000750,000800,000850,000900,000950,0001,000,000

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Release date

October 2023

Region

United Kingdom

Survey time period

H2 2023

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Statistics on " Financial complaints and compensation in the United Kingdom "

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