Investment providers customer complaints in the UK H2 2024, by company

Published by Statista Research Department, Apr 30, 2025

St. James's Place Wealth Management Plc was the investment product and services provider in the United Kingdom (UK) that received the most consumer complaints in the second half of 2024. 2,532 complaints were opened against the provider, and 4,702 complaints against the company were closed during that period.

Number of complaints against investment services providers in the United Kingdom (UK) in the 2nd half of 2024, by company

CharacteristicComplaints openedComplaints closed
St. James's Place Wealth Management Plc 2,532 4,702
Hargreaves Lansdown Asset Management Limited 3,109 3,445
Aviva Life Services UK Limited 2,841 2,914
The Prudential Assurance Company Limited 2,889 2,822
Equiniti Financial Services Limited 2,091 2,378
Scottish Widows Limited 2,488 2,296
Interactive Investor Services Limited 1,614 1,714
Vanguard Asset Management, Ltd 1,140 1,586
RBS Collective Investment Funds Limited 1,465 1,491
Financial Administration Services Limited 1,320 1,419
Virgin Money Unit Trust Managers Ltd 1,153 1,333
HSBC UK Bank Plc 1,083 1,147
Barclays Bank Plc 1,105 1,091
Showing entries 1 to 13 (15 entries in total)
Created with Highcharts 7.2.2Number of complaintsComplaints openedComplaints closedSt. James's Place Wealth Management PlcHargreaves Lansdown Asset Management LimitedAviva Life Services UK LimitedThe Prudential Assurance Company LimitedEquiniti Financial Services LimitedScottish Widows LimitedInteractive Investor Services LimitedVanguard Asset Management, LtdRBS Collective Investment Funds LimitedFinancial Administration Services LimitedVirgin Money Unit Trust Managers LtdHSBC UK Bank PlcBarclays Bank PlcCofounds LimitedPhoenix Life Limited
05001,0001,5002,0002,5003,0003,5004,0004,5005,0005,500

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Release date

April 2025

Region

United Kingdom

Survey time period

July 1 to December 31, 2024

Supplementary notes

* Number of closed complaints for Trading 212 UK Limited were not provided by the source.

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