The number of complaints regarding mortgage endowments in the United Kingdom (UK) decreased overall during the period under observation, reaching a total of 129 complaints in 2024. The largest number of complaints were found in 2013, when a total of approximately 4,700 complaints were recorded.
Number of complaints regarding mortgage endowments in the United Kingdom (UK) from 2009/2010 to 2023/2024
Characteristic
Number of complaints
2023/24
129
2022/23
186
2021/22
352
2020/21
361
2019/20
963
2018/19
1,067
2017/18
1,078
2016/17
1,511
2015/16
1,938
2014/15
2,573
2013/14
3,573
2012/13
4,657
2011/12
3,267
01,0002,0003,0004,0005,0006,000
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Financial year ending 31st of March, respectively.
Figures since 2021 calculated by Statista as the sum of First charge (interest only - endowment) and Second charge (interest only - endowment) complaints based on data from the Financial Ombudsman Service. First charge only. According to the source, the number of second charge complaints was less than 10.
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Statista. (November 8, 2024). Number of complaints regarding mortgage endowments in the United Kingdom (UK) from 2009/2010 to 2023/2024 [Graph]. In Statista. Retrieved May 17, 2025, from https://www.statista.com/statistics/419030/complaints-about-mortgage-endowments-to-ombudsman-united-kingdom-uk/
Statista. "Number of complaints regarding mortgage endowments in the United Kingdom (UK) from 2009/2010 to 2023/2024." Chart. November 8, 2024. Statista. Accessed May 17, 2025. https://www.statista.com/statistics/419030/complaints-about-mortgage-endowments-to-ombudsman-united-kingdom-uk/
Statista. (2024). Number of complaints regarding mortgage endowments in the United Kingdom (UK) from 2009/2010 to 2023/2024. Statista. Statista Inc.. Accessed: May 17, 2025. https://www.statista.com/statistics/419030/complaints-about-mortgage-endowments-to-ombudsman-united-kingdom-uk/
Statista. "Number of Complaints regarding Mortgage Endowments in The United Kingdom (Uk) from 2009/2010 to 2023/2024." Statista, Statista Inc., 8 Nov 2024, https://www.statista.com/statistics/419030/complaints-about-mortgage-endowments-to-ombudsman-united-kingdom-uk/
Statista, Number of complaints regarding mortgage endowments in the United Kingdom (UK) from 2009/2010 to 2023/2024 Statista, https://www.statista.com/statistics/419030/complaints-about-mortgage-endowments-to-ombudsman-united-kingdom-uk/ (last visited May 17, 2025)
Number of complaints regarding mortgage endowments in the United Kingdom (UK) from 2009/2010 to 2023/2024 [Graph], Statista, November 8, 2024. [Online]. Available: https://www.statista.com/statistics/419030/complaints-about-mortgage-endowments-to-ombudsman-united-kingdom-uk/
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