Hilton hotels in the United States received an American Customer Satisfaction Index (ACSI) score of ** in 2025. This shows a slight decrease of *** point from the previous year. The hotel company received its highest ACSI score in 2018 and 2020 at **.
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
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ACSI®. (April 18, 2025). American Customer Satisfaction Index scores for Hilton hotels in the United States from 2008 to 2025 [Graph]. In Statista. Retrieved July 05, 2025, from https://www.statista.com/statistics/422112/american-customer-satisfaction-index-for-hilton-hotels/
ACSI®. "American Customer Satisfaction Index scores for Hilton hotels in the United States from 2008 to 2025." Chart. April 18, 2025. Statista. Accessed July 05, 2025. https://www.statista.com/statistics/422112/american-customer-satisfaction-index-for-hilton-hotels/
ACSI®. (2025). American Customer Satisfaction Index scores for Hilton hotels in the United States from 2008 to 2025. Statista. Statista Inc.. Accessed: July 05, 2025. https://www.statista.com/statistics/422112/american-customer-satisfaction-index-for-hilton-hotels/
ACSI®. "American Customer Satisfaction Index Scores for Hilton Hotels in The United States from 2008 to 2025." Statista, Statista Inc., 18 Apr 2025, https://www.statista.com/statistics/422112/american-customer-satisfaction-index-for-hilton-hotels/
ACSI®, American Customer Satisfaction Index scores for Hilton hotels in the United States from 2008 to 2025 Statista, https://www.statista.com/statistics/422112/american-customer-satisfaction-index-for-hilton-hotels/ (last visited July 05, 2025)
American Customer Satisfaction Index scores for Hilton hotels in the United States from 2008 to 2025 [Graph], ACSI®, April 18, 2025. [Online]. Available: https://www.statista.com/statistics/422112/american-customer-satisfaction-index-for-hilton-hotels/
