American Customer Satisfaction Index for Orbitz U.S. 2002-2025

Published by Statista Research Department, May 6, 2025

The American Customer Satisfaction Index (ACSI) scores for Orbitz (Expedia) in the United States decreased in 2025 from a score of 73 out of 100 in 2024 to a score of 66 out of 100 in 2025. The highest ACSI score during the study period was 81 out of 100 in 2018 and 2019.

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American Customer Satisfaction Index scores for Orbitz in the United States from 2002 to 2025

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Release date

April 2025

Region

United States

Survey time period

2002 to 2025

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.

*The measurement for the fourth quarter of 2013 was moved to the first quarter of 2014.

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