This statistic presents opinions on the most beneficial customer policies of Ryanair in 2014. 37 percent of respondents approved the option of a free second carry-on bag, and 35 percent of respondents found allocated seating beneficial customer. 7 percent also approved of a more user-friendly website.
Which of Ryanair’s new customer-focused policies is most beneficial?
Characteristic
Share of respondents
Free second carry-on-bag
37%
Allocated seating
35%
Silent flights (fewer/no hard-sell announcements of food, beverages and duty free)
*Source notes the report is based on two independent surveys conducted in September 2014. The first survey included a poll of World Travel Market stakeholders (n=1,229). The second survey, used for this statistic, included British holidaymakers who took a minimum seven-day summer holiday in the United Kingdom or overseas in 2014.
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World Travel Market. (September 8, 2014). Which of Ryanair’s new customer-focused policies is most beneficial? [Graph]. In Statista. Retrieved April 20, 2025, from https://www.statista.com/statistics/425998/opinions-on-most-beneficial-customer-policies-of-ryanair/
World Travel Market. "Which of Ryanair’s new customer-focused policies is most beneficial?." Chart. September 8, 2014. Statista. Accessed April 20, 2025. https://www.statista.com/statistics/425998/opinions-on-most-beneficial-customer-policies-of-ryanair/
World Travel Market. (2014). Which of Ryanair’s new customer-focused policies is most beneficial?. Statista. Statista Inc.. Accessed: April 20, 2025. https://www.statista.com/statistics/425998/opinions-on-most-beneficial-customer-policies-of-ryanair/
World Travel Market. "Which of Ryanair’s New Customer-focused Policies Is Most Beneficial?." Statista, Statista Inc., 8 Sep 2014, https://www.statista.com/statistics/425998/opinions-on-most-beneficial-customer-policies-of-ryanair/
World Travel Market, Which of Ryanair’s new customer-focused policies is most beneficial? Statista, https://www.statista.com/statistics/425998/opinions-on-most-beneficial-customer-policies-of-ryanair/ (last visited April 20, 2025)
Which of Ryanair’s new customer-focused policies is most beneficial? [Graph], World Travel Market, September 8, 2014. [Online]. Available: https://www.statista.com/statistics/425998/opinions-on-most-beneficial-customer-policies-of-ryanair/
