In-store technologies that would make shopping experiences better worldwide 2014

Which of the following in-store technologies would make your shopping experience better?

CharacteristicShare of respondents
Ability to check other store or online stock quickly 40%
Self-service checkout 36%
In-store wifi with fast, simple, login 25%
Real time, personalized offers 19%
Sales associates who can take payment without going to the cash register 18%
Sales associates with tablets to show you alternative products 16%
Using your mobile phone to pay for your shopping 13%
Pay for an item through the store’s app 11%
QR codes that allow you to access additional content 9%
Video walls that show the product(s) selected and/or available 7%
“Mirrors” that can share your picture with friends 4%
None of the above 16%
Created with Highcharts 7.2.2Share of respondents40%40%36%36%25%25%19%19%18%18%16%16%13%13%11%11%9%9%7%7%4%4%16%16%Ability to check other store or online stock quicklySelf-service checkoutIn-store wifi with fast, simple, loginReal time, personalized offersSales associates who can take payment without going to the cashregisterSales associates with tablets to show you alternative productsUsing your mobile phone to pay for your shoppingPay for an item through the store’s appQR codes that allow you to access additional contentVideo walls that show the product(s) selected and/or available“Mirrors” that can share your picture with friendsNone of the above
0%2.5%5%7.5%10%12.5%15%17.5%20%22.5%25%27.5%30%32.5%35%37.5%40%42.5%45%
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Release date

March 2015

Region

Worldwide

Survey time period

2014

Number of respondents

1,011 respondents

Method of interview

Online survey

Supplementary notes

Respondents had to rank their three most important factors.

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Statistics on " Online shopping behavior in Japan "

Other statistics that may interest you Online shopping behavior in Japan

Overview

5

Device usage

5

Platform usage

4

Shopping categories

5

Purchase decision

4

Customer satisfaction

4

Online payment

4

Further related statistics

10
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